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Performance management

Performance management is a systematic process that helps an organization achieve its mission and strategic goals by improving effectiveness, empowering employees, and streamlining decision-making. In public health, performance management means actively using performance data to improve the public's health, including the strategic use of performance standards, measures, progress reports, and ongoing quality improvement efforts to ensure an agency achieves desired results. The following model describes the components of the performance management system. (Source: Turning Point, From Silos to Systems: Using Performance Management to Improve the Public's Health, 2003).
 

Performance management software and tools

Below is a list of systems and software used across the state to track performance data for Public Health Improvement Plans (PHIP), agency performance and strategic plan tracking. If you are considering adopting a software or system, reach out to agency contacts for more information as you make your decision.

If you know of other systems in use, contact us to update the list at cdphe.edplanningandpartnerships@state.co.us.

Software

Agency

Agency contact

Used for:

 

 

 

 

 

PHIP

Agency performance

Strategic plan tracking

ClearPoint Strategy

Pueblo City-County Health Department

Shylo Dennison: dennison@co.pueblo.co.us

X

X

X

Excel

Jefferson County

Pamela Gould pgould@co.jefferson.co.us

X

 

X

Excel

Tri-County Health Department

Daniel Barton

dbarton@tchd.org

 

X

X

Healthy Communities Institute

Boulder County

Megan Noel

mnoel@bouldercounty.org

PHIP tracking

 

 

Insight Formation

Weld County and North Colorado Health Alliance

Noah Chornyak nchornyak.alliance@nocoha.org

PHIP tracking

X

X

onFocus (now Mede Analytics)

Denver Public Health

Katie Amaya

Katie.Amaya@dhha.org

 

X

X

Tableau

CDPHE

Loren Speer loren.speer@state.co.us

PHIP tracking

X

Strategic plan dashboard

 

Denver Environmental Health

Michele Shimomura

Michele.Shimomura@denvergov.org

 

 

X

 

Mesa County

Heidi Dragoo

heidi.dragoo@mesacounty.us

Shane Chatfield

shane.chatfield@mesacounty.us

X

X

 

 

 

Performance management trainings

 
The webinar examines lessons learned from Oregon's Maternal, Infant and Early Childhood Home Visiting (MIECHV) program and principles that can be used for selection of performance measures.

 

Performance management in public health: CDC/NACCHO ASI webinar
This webinar features two presenters: a performance management subject matter expert and a local health department representative that explains the strategies for developing and implementing performance management systems at their agencies, including different self-assessment tools and processes, methods for establishing effective performance measures and how performance relates to other agency and community plans. Webinar slides.

 

Performance management in public health: From conceptualization to implementation
This webinar includes an introduction to the concept and importance of performance management and featured the story of one health department's experience with developing a performance management system, using that system to evaluate the agency's activities and connecting the system to quality improvement, strategic planning and community health improvement. Webinar slides.

 

Embracing quality in public health
A practitioner's performance management primer, self-paced webinar.

 

Train National courses on quality

 

Please contact cdphe.edplanningandpartnerships@state.co.us with additional training recommendations.